It's not luck, it's like
A workday is full of things that people should be spending their time doing. In retail, their time should be spent doing things that will improve the customer experience and selling the product that anchors that experience. Right? If so, some of that time should be spent learning how to connect shared values and organizational values to driving those outcomes. Sounds serious, but that doesn't mean boring. Important things can be fun. And here's an important thing, likability.